ABN Membership

Direct Debit Request Service Agreement

This is your Direct Debit Request (DDR) Service Agreement with Australian Bookkeepers Network Pty. Ltd. (ABN 49 096 035 648) (User ID 314011).

It explains what your obligations are when undertaking a Direct Debit arrangement with us. It also details what our obligations are to you as your Direct Debit provider.

Definitions

account means the account held at your financial institution from which we are authorised to arrange for funds to be debited.

agreement means this Direct Debit Request (DDR) Service Agreement between you and us.

annual membership fee means the price of an annual membership as detailed in the terms and conditions of an ABN membership.

banking day means a day other than a Saturday or a Sunday or a public holiday listed throughout Australia.

debit day means the day that payment by you to us is due.

debit payment means a particular transaction where a debit is made.

debit user means Australian Bookkeepers Network Pty Ltd.

Direct Debit Request means the written, verbal or online request between us and you to debit funds from your account.

us or we means Australian Bookkeepers Network Pty Ltd.

you means the customer who has authorised the Direct Debit Request.

your financial institution means the financial institution at which you hold the account you have authorised us to debit.

Debiting your account

By submitting a Direct Debit Request, you have authorised us to arrange for funds to be debited from your account. The Direct Debit Request and this Direct Debit Request Service Agreement set out the terms of the arrangement between us and you.

We will only arrange for funds to be debited from your account in accordance with this Direct Debit Request Service Agreement, as follows:

• If you have elected to pay your membership monthly, we will debit your account each month for 1/12th of the annual membership fee. We will debit your nominated account on the 1st day of each month.
• If you have elected to pay your membership annually, we will debit your nominated account each year for the annual membership fee. We will debit your nominated account on the 1st day of the month in which your renewal falls due.

If the debit day falls on a day that is not a banking day, we may direct your financial institution to debit your account on the following banking day.

Amendments by us

We may vary the terms of this agreement at any time by giving you at least 90 days’ written notice. We will send this written notice to the email address you have provided us in your membership application, unless you have subsequently updated this email address through the Member Centre of our website.

How to cancel or change direct debits

Subject to the terms and conditions of an ABN membership, you can:

• cancel or suspend the Direct Debit Request; or
• change, stop or defer an individual debit payment.

To do so, you should telephone us at 1 300 856 710 during business hours or email us at [email protected] or write to us at PO Box 852, Springwood, QLD, 4127. If you wish to update the account that we are debiting, you can do this through the Member Centre of our website.

Your obligations

You should check:

• with your financial institution whether direct debiting is available from your account as direct debiting is not available on all accounts offered by financial institutions.
• your account details which you have provided to us are correct by checking them against a recent account statement; and
• with your financial institution before completing the Direct Debit Request if you have any queries about how to complete the Direct Debit Request.
• your account statement to verify that the amounts debited from your account are correct.

It is your responsibility to ensure that there are sufficient clear funds available in your account to allow a debit payment to be made in accordance with the Direct Debit Request. If there are insufficient clear funds in your account to meet a debit payment:

• you may be charged a fee and/or interest by your financial institution;
• you must arrange for the debit payment to be made by another method or arrange for sufficient clear funds to be in your account by an agreed time so that we can process the debit payment.

Dispute

If you believe that there has been an error in debiting your account, you should contact us on 1300 856 710 or at [email protected] so that we can resolve your query. Alternatively, you can contact your financial institution for assistance.

If we conclude as a result of our investigations that your account has been incorrectly debited, we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly.

If we conclude as a result of our investigations that your account has not been incorrectly debited, we will respond to your query by providing you with reasons and any evidence for this finding in writing.

Confidentiality

We will keep any information (including your account details) in your Direct Debit Request confidential. We will make reasonable efforts to keep any such information that we have about you secure and to ensure that any of our employees or agents who have access to information about you do not make any unauthorised use, modification, reproduction or disclosure of that information.

We will only disclose information that we have about you:

• to the extent specifically required by law; or
• for the purposes of this agreement (including disclosing information in connection with any query or claim).

Contacting each other

If you wish to notify us in writing about anything relating to his agreement, you should telephone us at 1 300 856 710 during business hours or email us at [email protected] or write to us at PO Box 852, Springwood, QLD, 4127.

We will notify you by sending a notice to the email address you have given us in your membership application, unless you have subsequently updated this email address through the Member Centre of our website. Any notice will be deemed to have been received on the second banking day after sending.

Tax Invoice

This Direct Debit Request (DDR) Service Agreement serves as a Tax Invoice in respect to your initial ABN membership period.

The total price includes GST.